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LUNCHBOX EXPRESS CATERING POLICY -
ORDERING GUILDLINES
SECURITY:
Ordering from Lunch Box Express is both
easy and secure. When you place an order, you can feel confident that your
credit card information is protected by our secured server. We use encryption
technology to protect your sensitive personal information stored on our servers
and while being transmitted over the Internet. Your information is always
stored in this fashion and is never transferred without encryption.
ORDERING POLICY:
To guarantee delivery, all orders must be placed before 3:30
p.m. the day prior. Last minute orders are OK, but call first to see if
delivery is available. Please place your online orders as early as possible to
ensure timely processing. After 2:00 p.m., we cannot guarantee product
selection or delivery and a fee may apply. Same day delivery may not be
possible and we would inform you when delivery could be made. Our delivery
hours start as early as 8:00am. Deliveries prior to 8:00 am and after 3:00 pm
Monday to Friday may be subject to a delivery surcharge. Minimum order is 10
lunches per delivery location.
Your order is not confirmed until we
have contacted you to arrange for delivery and confirm your order information.
ORDER CHANGES AND CANCELLATIONS:
We would like 48 hour advance notification of cancellation; we may be able to
cancel any orders if we have not completed the order. If there are costs
incurred as a result of your cancellation, client will be billed for those
costs, up to the entire cost of the event. Please call us at 916-442-7106 to
cancel an order. Do not email or fax last minute cancellations. Clients must
speak directly to one of our catering coordinators, any message to our
restaurant staff member or on our voice mail is not a valid cancellation. Your
changes are not confirmed until we have contacted you either by email or a
phone call from our event coordinators to confirm your changes.
PAYMENT TERMS AND GRATUITY:
In addition to charge payments, Lunch Box Express will accept your personal or
company check in advance or on delivery of order. For purchase orders and
orders to be billed, terms are net 30 days. Account over thirty (30) days shall
accrue interest at one and one half (1-1/2%) per month. Billed accounts will
incur a $15 processing fee for each order billed.
Gratuities
are not required and are not automatically added to your invoice but they
are graciously accepted by our staff.
SALES TAX:
Sales tax is applied to all orders.
Tax-exempt organizations must provide a tax letter with first order.
PRIVACY POLICY:
By completing any application/forms on
this Web site, you are offering data to Lunch Box Express that it will keep
private and use only as described here.
Lunch Box Express will not sell, give away, or otherwise distribute your
personal information that has been collected through this site, either in the
near or distant future, without first contacting you and receiving your
explicit permission.
Your information on our data base will be used solely by Lunch Box Express,
both to fulfill the service to you as described within the site, and for future
correspondence with you. (For example, we might contact you at some future
date, to make an offer, or to discuss a past service.)
If you wish to be removed from our correspondence lists (to be no longer
contacted by us), please let us know by email, and we will honor your request.
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